Friday, July 10, 2015

Amazon KDP's Response to posting Unverified Reviews

Okay, there has been a lot of talking in regards to Amazon removing product reviews on the basis of "you know the seller personally". Others have gone on to state that Amazon no longer accepts "Unverified Reviews". 

So, this is what I did, I emailed Amazon Author Central in regards to the issue and got a response. This is the email I sent to amazon:

Hello,
I would like to ask about the review system with kdp. It looks like there are some changes taking place and I would like to get clarity.
1. So, you say I should not ask for a review from someone I know? is this true or just a rumor?
2. Am I allowed to give away my CreateSpace paperback books or PDFs to a few readers in exchange for an honest review?
3. What does knowing the reviewer of my book personally mean? I understand if it is a relative, but how about if I meet people at an author convention or a book signing event and I give away a few books in exchange for honest reviews. Is this still not allowed?

I must admit; waiting for a response in regards to the above email was the longest I have had to wait when I contact them through Author Central. I normally receives responses in 5 minutes to 6 hours, but this time it took about 12 hours. So my assumption is that the representative there had to do a bit of digging for information. Anyway, this is the response I received from Author Central:

 Hello,
I hope this mail finds you well. I can explain this to you.
I can confirm that we do allow publishers to provide professional reviewers with a copy of the book by email for the purpose of editing, proofreading and helping with other quality improvements.
To help illustrate, here are a few examples of reviews that we don't allow:
1.A product manufacturer posts a review of their own product, posing as an unbiased shopper
2.A shopper, unhappy with her purchase, posts multiple negative reviews for the same product
3.A customer posts a review in exchange for $5
4.A customer posts a review of a game, in exchange for bonus in-game credits
5.A family member of the product creator posts a five-star customer review to help boost sales
6.A shopper posts a review of the product, after being promised a refund in exchange
7.A seller posts negative reviews on his competitor's product
8.An artist posts a positive review on a peer's album in exchange for receiving a positive review from them
*********
Issuing of books at those kind of events and those who receive the book can post their reviews.
However, apart from professional reviewers, they must have used the account to purchase any item or service on Amazon (free digital content doesn’t qualify toward this requirement.)
Be sure to take a look at the KDP Select Terms & Conditions here:
https://kdp.amazon.com/self-publishing/help?topicId=APILE934L348N#Select
Reviews are removed from the Amazon.com website when they conflict with our posted guidelines here:
http://www.amazon.com/review-guidelines/
*********
I've forwarded your information  on CreateSpace paperback books to the CreateSpace team for follow-up. You should hear back from them in
the next 1-2 business days.
**********
Your understanding is highly appreciated.
I hope this helps. Thank you for using Amazon KDP.


About 6 hours later, I received the response from CreateSpace and this is what hey said:

Hello Brian,
Thank you for contacting CreateSpace.
I've checked and confirmed that you're more than welcome to distribute your books to others for review purposes. CreateSpace provides a platform for authors and other content providers to self-publish their work. We do not act as a traditional publisher, and do not hold rights over the content itself. We manufacture content submitted to fulfill orders placed through our distribution channels.
I certainly hope this information helps. Have a great day!
[Name Withheld]
CreateSpace Member Services
Best regards,


So, the question remains the same; Is it okay for you to give away your books in exchange for honest reviews? and the correct answer to that question is...

9 comments:

  1. I can't believe it! They didn't answer you at all.

    ReplyDelete
    Replies
    1. They are rather vague in their responses, but it looks like this is the answer: "Issuing of books at those kind of events and those who receive the book can post their reviews.
      However, apart from professional reviewers, they must have used the account to purchase any item or service on Amazon (free digital content doesn’t qualify toward this requirement.)"

      Delete
  2. So can one, be given a book for an honest review, or not? Amazon say no, but CreateSpace says yes?

    ReplyDelete
    Replies
    1. Looks like both are saying yes, but amazon is more strict about their guidelines.

      Delete
  3. Yes, that's basically it. it just looks like they don't give a direct answer. They seem to go round but they do answer the question.

    ReplyDelete
  4. Looks like the correct answer to that question is a resounding YES!!!

    ReplyDelete
  5. It has been my experience that Amazon NEVER gives a straight answer. A few years ago they went on a rampage pulling thousands of reviews. When questioned on this action writers were told that they could only discuss the reviews with the reviewers, and reviewers were told they could only discuss it with the writers. So Amazon is intentionally ambiguous and evasive and when all else fail they bullshit and lie.

    ReplyDelete
  6. Point number 8 is the one that is most relevant to us I believe.....An artist posts a positive review on a peer's album in exchange for receiving a positive review from them.

    Now replace Artist with Author and Album with Book and reread the answer.

    TL:DR.... An Author posts a positive review on a peer's Book in exchange for receiving a positive review from them

    ReplyDelete
    Replies
    1. Yes true! It looks like the only this they don't want are biased reviews

      Delete